Returns and Cancellation Policy for DIAS Customs Ltd – Electric Mobility Sector

Thank you for choosing DIAS Customs Ltd in the Electric Mobility sector. We are committed to ensuring your satisfaction with our products and services. Please review our Returns and Cancellation Policy to understand your rights and responsibilities when making a purchase.

By accessing our website (www.diascustoms.com) and/or placing orders, you agree to the practices described in this “Returns and Cancellation Policy,” “Terms and Conditions,” and the “Privacy Policy.”

Returns Policy

Purchases from DIAS Customs Ltd Physical Shops

  • Products can be returned to any DIAS Customs Ltd store within 7 working days from the day of purchase, accompanied by the receipt.

  • The Technical Department will check the product within a reasonable time. If it meets the criteria below, you can receive a refund in the form of vouchers or replace it with another product of equal value.

    Criteria:

    • The original packaging includes all products and accessories.
    • The original packaging, product, and accessories are undamaged and free from deformations.

    Note: Customers have the right to open the package carefully to assess the product’s nature, characteristics, and function. Any misuse leading to damage or deformations may result in the customer being responsible for a reduction in the product’s value.

Purchases from DIAS Customs Ltd Online Store (www.diascustoms.com)

  • Products can be returned to any DIAS Customs Ltd store within 14 working days from the withdrawal request date, accompanied by the receipt. The withdrawal request must be sent within 14 working days from the date of receipt or delivery.

  • The buyer is responsible for transporting the product back to the store, including associated costs.

  • The Technical Department will check the product within a reasonable time. If it meets the criteria below, you can receive a refund.

    Criteria:

    • The original packaging includes all products and accessories.
    • The original packaging, product, and accessories are undamaged and free from deformations.

    Note: Customers have the right to open the package carefully to assess the product’s nature, characteristics, and function, as in a physical store.

Remote Locations

For product returns from remote locations, special arrangements are provided. Please contact us for more information.

Cancellation Policy

How to cancel an online order

  • If you chose Pick-up from a DIAS Customs Ltd shop, you can cancel your order up to 1 working day after the order confirmation date.
  • If you chose Home Delivery or Pick-up from ACS Courier Pick-up Point, you can cancel your order before the product is handed to the delivery service. Once dispatched, automatic updates will prevent further cancellations. However, you can still return the product following our Returns Policy.

Other Clarifications and Info

For any other information or questions, contact us:

We are available Monday to Friday from 08:00 to 17:30.

Changes to our Returns and Cancellation Policy

We reserve the right to change or update our Returns and Cancellation Policy. Any changes will be posted on this page.

Last amendment date: Saturady 11 November 2023